Frequently Asked Questions

We Encourage Questions. These are some of the questions we get asked most frequently. If we missed something you're curious about, contact us. We love hearing from our customers.

Global

In order to support multiple conventions and clubs a unique URL had to be used that represents the platform supporting the conventions and clubs.  I already had this domain so I used this domain for the platform.  

When you are signing up for an account and receive an error message that the “username is taken”.  This means that you already have an account on the RCS platform and will just have to perform a Password Recovery to create a new password so that you can login.  Since this platform supports multiple conventions and clubs, your account information was entered through one of the other conventions or clubs.

General Information

You can find the schedule on this website under SCHEDULE.  As we get closer to the event, the list of meetings and speakers will be posted as a PDF.

Sorry no Marathon Meetings; however, there are lots of meetings and activities.  See the SCHEDULE on this website for more information.

Self-Parking is FREE on Thursday - Sunday.  If the parking arm is down when you arrive, please take a ticket.  The parking arm should be up to exit.  There is available covered parking in the rear of the property as space allows.  Valet Parking is NOT included and must be paid to the hotel per their standard rate.

The hotel is “pet friendly”, however, the convention meeting and events are not.  Personal pets whose function is to provide comfort or emotional support DO NOT qualify as SERVICE ANIMALS under the Americans with Disabilities Act and should be left at home or in your hotel room.

No.  We are sorry we do not allow any individuals the opportunity to sell products or services at this event.  Central Office of the Desert and Al-Anon does sell books, etc. in the Registration Area.

T-Shirts will be available for sale starting Thursday at noon and throughout the weekend.  They are available at the  Hospitality Sales table in the Mountain View Room (Hospitality).

If you are participating in the Saturday Walk/Run you will receive a T-Shirt or Tank Top,

Speaker recordings will be available online or on-site on CD, Flash Drive or Download through SOUND SOLUTIONS RECORDING

(877)893-2777 or

www.soundsolutionsrecording.com

Registration

Check your email for a confirmation/receipt.  You can also sign-in and see if you purchased any items.

When you register this year you will automatically be added to the list to receive emails regarding registration opening and other convention related announcements.

If you do not provide an email, you will not receive a receipt for your registration.  If you only provide an address, you will be mailed a flyer after the January 1st of the next year.

If you did not register this year, you can send a message to REGISTRATION and ask to be added for next year's email or snail mail.

Yes, registration is required for all attendees.

No.  One registration is needed per person.  All meetings are available to all attendees except as noted in the program. 

Yes.  Online registration closes on May 30, 2025 and does not reopen.  On-site registration opens Thursday at noon.  It is open everyday through Saturday evening. See the program for hours.

Your badges and tickets will NOT be mailed.  You can pick them up beginning Thursday at Noon and throughout the weekend.  You will receive an email confirmation/receipt for the items you purchased.

If you cannot attend, events can be refunded to your original method of payment up to May 23, 2025.  Registration in non-transferable, non-refundable.

Please contact Kathy R to initiate refunds at 760-832-2275 or by CONTACT US.  It can take up to a week to process a credit,

Hotel

There are several Hotels in the surrounding area including the Hyatt, the Tommy Bahama Miramonte, and the Indian Wells Resort Hotel. A little further away you can find a Best Western, Embassy Suites, and many others.

Please contact Viviana by email and she will contact you a soon as she has an available room.  Her email is: Viviana.rico@renaissancehotels.com


The pool is ONLY for use by hotel guests.  Wrist bands are required.

Banquet

If you would like to purchase an entire table, you may choose 10 or 11 seats.  You do this buy picking either quantity of under banquet tickets.

It is best if one person purchases the table and coordinates the distribution of tickets.  If you cannot do this, we will do our best to put you together, however seats are assigned first come first served basis and adding someone to your table that did not register around the same time will result in losing your better place in line.

TBD

Breakfast
Luncheon
Golf

It is at the Indian Wells Resort next to the Esmeralda.  A shuttle can be taken over in the morning.

Golf will be a “Best Ball” format with a shotgun start at 7:00 AM.  You need to be there early to sign waivers, get your cart and to your starting hole.

Registration for golf closes on May 30th.  You can ask to be placed on a WAITLIST if the tournament is sold out.

Walk/Run

Saturday 6:00 am meetup will be at the hotel valet circle.

T-Shirts or Tank Tops can be picked up in the Mountain View area.  Pick them up at the Walk/Run Table after you pickup your registration materials.  Each participant will need to sign a Waiver at the time you pick up your shirt.

Volunteer

There is a volunteer tab where you can request to be contacted for various volunteer positions.  We have a Volunteer Chairperson who will be in contact with you.

The following areas often need volunteers:

Greeters (men & women)

Safety Ambassadors

Registration (good computer skills)

Hospitality (food sales)